Customer Service
 
 
 
 
 
Welcome!
 

  • Welcome to the LEGO Customer Service website.

    We hope you find what you need on this page. Our ‘Help Topics’ area answers lots of the most frequently asked questions.

    You can request missing pieces without having to wait to speak to us – just click on the “Replacement Parts” section of this page. You can also find electronic versions of many of our Building Instructions.



    Due to unexpected high volume, please add 7 business days to the delivery time of your parts order.

    We apologize for the inconvenience and we are working really hard to help you as soon as possible.

For all LEGO Universe Technical Support, in-game support and help, please visit www.LEGOUniverse.com/help.

For assistance with membership purchase issues or account problems, please email billingsupport_us@legouniverse.com
 
 
 
Contact us
 
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For assistance in English, call us toll free at
1-800-838-9647. We are available Monday - Friday 8 am to 10 pm. Saturday & Sunday 10 am to 6 pm EST.

For assistance in French, in North America,
call us toll free at
1-877-518-5346. We are available Monday – Friday 8:30 am to 4:30 pm EST.

For MINDSTORMS technical support, please call 1-877-680-2800, from Monday through Friday, 8:30 am to 6:30 pm EST.


To contact Customer Service outside of the US, Click Here